"Thanks to you, I avoided a catastrophe. I had received several bids on a project but I was unsure who to pick because this was my first project and it was a $2000 decision. I found your book just before I was about to bid and you saved me from hiring a crook coder. I hired a different coder than the one I was considering. Then three days later I checked the profile of the first coder and found that in three days he had lost three arbitrations and his rating was now a 3. I am so glad I found your book before I made a $2000 mistake."

Claire Jones, Sacramento CA.

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